Product Sections
| About Us We are fully committed to providing a friendly, efficient service. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Fuel Proof Ltd Middleton Business Park Middleton Road Heysham Lancashire LA3 3FH Tel: 01524 850685 Fax: 01524 859681 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We do not accept orders from non UK customers on the online store. If you want to place an order from overseas please call 01524 850685. We accept credit card payment from UK customers. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Standard UK delivery: Usually available next day* on products up to 100kg Usually 2 - 3 days for products over 100kg ***** For fuel storage tanks and bowsers, current lead time is 10 - 14 days ***** Carrier/customer to collect: £0.00 Other locations: Please contact us for delivery to areas outside mainland UK. * Next working day delivery deadline: 3pm |
| Delivery Schedule Within UK mainland: Standard delivery: Usually available next day* on products up to 100kg Usually 2 - 3 days for products over 100kg For fuel storage tanks and bowsers, current lead time is 10 - 14 days * Next working day delivery deadline: 3pm |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK, 17.5% VAT is added. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee Should any defects develop under proper use of goods within the warranty period* as a consequence of design, materials or workmanship then we will make good by repair or replacement any such defect providing the defective goods are returned to us promptly at the address below: * Warranty period: Warranty period for Fuel Proof tanks and bowsers: 12 months Warranty period for fuel delivery equipment: 3 months |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01524 850685 or fax us on 01524 859681. |
| Privacy Policy Fuel Proof Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Before returning any goods please read our Terms and Conditions. Fuel Proof Ltd must be informed in writing of any items that you wish to return for credit or exchange within 7 working days commencing the day after delivery. All items returned must be accompanied by either the relevant invoice or appropriate proof of purchase, i.e. credit card slip. All items ordered via our web site should be returned to: Fuel Proof Ltd, Middleton Business Park, Middleton Road, Heysham, Lancashire, LA3 3FH The cost of returning items is the responsibility of the customer. Parts ordered to customer's specification cannot be returned unless the goods are not of satisfactory quality or not as originally described. All orders cancelled within 14 days (commencing the day receipt of the goods) will be subject to either a 15% handling charge or £20 whichever is the greater. Goods returned between 15 and 28 days (commencing the day receipt of the goods) will be subject to either a 25% handling charge or £20, whichever is the greater. Any shortfall or damage to goods must be notified within 4 days following receipt of the goods. All parts being returned for credit must be in a resalable condition. Items will not be accepted if they appear to have been fitted, if any sealant or grease has been applied or if the packaging has been damaged. All goods remain the property of Fuel Proof Ltd until paid for in full and payment has been received in full. |
| Remittance Terms |
